Terms and Conditons

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Cellier.com.au utilises the Mollom anti-spam service. By posting a message, you accept that your message and other personal details about you will be analyzed and stored solely for anti-spam and quality monitoring purposes, in accordance with Mollom’s privacy policy.

When you place an order you will be asked for the following personal information: your name, email address, mailing address, delivery address, any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us.

For the security of our customers customer credit information is fully encrypted during processing and is not held on file. Cellier.com.au utilises the industry leading eWAY payment gateway for credit card processing.

It is an offence to sell or to supply to or to obtain liquor on behalf of a person under the age of 18 years. To view the full liquor licensing act, click here.

Sales are available to persons over the age of 18 as is required by law.

Prices are subject to change without notice. All prices are quoted in Australian dollars and include GST.

Payment must be received before the wine will be dispatched.

You must be of legal drinking age (18 years) to purchase products on this website. Any purchases found to be made by minors will be cancelled immediately.

Deliveries will not be left at premises unless an adult is present. Deliveries must be signed for by a person over 18 years at the time of delivery. Purchases of liquor on this website will not be delivered to an unattended premise.

Terre à Terre support a responsible attitude in relation to the promotion, sale, supply and consumption of liquor. Please drink in moderation.

General Errors

Cellier.com.au makes every effort to ensure the accuracy of information on our website however errors do occur and this site may contain technical inaccuracies or typographical errors. We do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If you do find a mistake or inaccuracies, please contact us so we may rectify it as soon as possible.

Pricing Errors

If an error is made and a product is listed at an incorrect price, Cellier.com.au reserves the right to refuse or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, we will immediately issue a credit in the amount of the incorrect price.

We assume no responsibility and accept no liability for the condition, content or goods and services available on third party websites which may be linked to or accessed from Cellier.com.au.

Cellier.com.au prides itself on the highest level of customer service.

The wines we have selected are of the highest quality and we take great care to ensure the wines are maintained in the best possible condition. If you are not happy with your wine please contact us as soon as possible so we may rectify it.

Our wines are stored in a climate controlled environment and all international shipping is done under climate controlled conditions. In periods of extreme heat we may hold off dispatch to ensure the wine is maintained in top condition – you may choose to have your wine dispatched despite the heat, however if you do so we are unable to offer refund if the wine suffers due to heat during transit.

If your wine is damaged in transit please contact us and we shall arrange for replacement or refund.

Please note that many of our wines are extremely limited and as such replacement may not always be possible. In this situation we will work with you to identify a suitable alternative or provide a refund.